How do I book an inspection for a property?
Qura carries out both private viewings and open for inspections, during the week and on weekends – We do not hand out keys. You can see a list of our current available properties here. If you see a property you would like to inspect, please contact us and we will get back to you within 24 hours.
How do I apply for a property?
You can download and fill in an application form or pick up an application when you come to view the property and return by fax or email. Please ensure you have filled out the application in full and sign where indicated. It’s also worthwhile making sure your references know that Qura Property will be calling and are easily contactable.
When will I find out whether I am successful with my application?
We try to ensure all applicants are advised of the outcome within 48 hours of making an application. Unfortunately, at times this may not be possible if references are hard to contact, or in the instance of an overseas investor; in which case we will at least advise you of the delay.
When can I sign the lease and how do I pay the initial rent and bond?
We generally do sign-ups over a coffee at a local café, or at the property itself. The bond will need to be in the form of a bank cheque or money order made payable to the RTBA. The first month’s rent can be paid directly into our trust account by BPay or by providing a bank cheque or money order made payable to Qura Property Pty Ltd Trust Account.
When do I receive keys to the property?
Keys will be given to you at the property on the day the tenancy begins. We will need to see the rent cleared in our account prior to this time – don’t forget that cheques and BPay transfers may take a few days to clear. You will be given one full set of keys to the property; you’re welcome to have further sets cut at your own expense but please note that all keys must be returned at the end of the tenancy.
If you wish to change the locks on the premises, you may do so at your own cost as long as you have first obtained written consent from Qura and a copy of the new set is provided within 24 hours. In the event that you have misplaced your keys, or locked yourself out of the property you will be responsible for this cost. We recommend taking out RACV Emergency Home Assist.
How do I pay rent?
Rent can be paid by bank cheque, money order or (preferably) BPay. You may pay by personal cheque, however all dishonour fees will be the responsibility of the tenant. If you receive Centrelink benefits, you may also choose to pay by Centrepay.
Please ensure any BPay transfers are made at least 3 business days in advance of the due date to clear in our account. If paying by cheque it may take up to 5 business days to become cleared funds and should be posted at least a week in advance to avoid the tenancy becoming in arrears. Cheques for rent are to be made out to Qura Property Pty Ltd Trust Account and posted to PO Box 4014, Knox City Centre Vic 3152.
Do I need insurance?
If you wish to protect your belongings, insurance is a must. Damage or theft of your valuables are not covered under the landlords’ policy. EBM Insurance Brokers can offer contents insurance for tenants or speak to your current insurer.
Will there be inspections?
Yes. Qura inspects all properties initially three months into the tenancy, then every six months thereafter. If your existing landlord has changed agents and now engaged Qura to manage the property, there will be an inspection at the time of the change of management, then six monthly thereafter.
How do I report Maintenance Issues?
All maintenance issues need to be reported in writing. To download a maintenance form, please click here. Please note that in the event of maintenance being requested which has resulted from misuse of an appliance, or damage caused by yourself or your visitors, the landlord may request payment of any tradespersons invoices relating to the request.
In the event of urgent maintenance, please contact us on 0447 400 841 or by email. Consumer Affairs Victoria defines urgent maintenance as:
- burst water service
- blocked or broken toilet system
- serious roof leak
- gas leak
- dangerous electrical fault
- flooding or serious flood damage
- serious storm or fire damage
- failure or breakdown of any essential service or appliance provided by a landlord or agent for hot water, water, cooking, heating, or laundering
- failure or breakdown of the gas, electricity or water supply
- any fault or damage in the premises that makes the premises unsafe or insecure
- an appliance, fitting or fixture that is not working properly and causes a substantial amount of water to be wasted
- a serious fault in a lift or staircase.
Do I need to connect the electricity, gas and water?
Yes. Alternatively we can arrange the connection for you using a company called Fastconnect. Fastconnect is a free service to all tenants for the connection and disconnection of these services. We fill in a form using your details supplied on the tenancy application to the company and they will connect the electricity and gas with AGL on your behalf and transfer the water usage into your name.
There are no contracts with Fastconnect, you can use us to connect these services for you to ensure all is ready by your move in date and negotiate rates directly with AGL or your own company after connection.
Do I have to maintain the gardens?
Yes, unless your lease states otherwise. If you feel you cannot maintain the gardens please contact us and we can provide recommendations for a gardener to do so on your behalf (at your own cost).
How do I terminate my tenancy?
There are a number of ways to end your agreement.
- If on a “fixed” term tenancy and you are coming up to the end of your lease, you must give at least 28 days written notice of your intention. This cannot expire before the end of your fixed term.
- If on a “periodic” lease (or month to month) you may give notice of you intention to leave at any time, provided at least 28 days written notice is provided.
- If you are within a lease, but wish to leave before the end of your fixed term, you may do so. However, fees and charges may apply.
If you wish to give 28 days written notice of your intention to vacate at the end of your fixed term tenancy, or to end your periodic tenancy please click here.
If you wish to give notice of your intention to break your lease, please contact us to discuss the potential costs and options.
What do I need to do when I vacate?
You must ensure the property is returned in the same condition as when you first moved in. This is reflected in the “Condition Report” you received at the commencement of the tenancy. Once you have advised of your intention to vacate you will be supplied with a vacating guide checklist to ensure you don’t miss anything, and your bond can be returned as soon as possible.
When can I get my bond back?
Providing the property is returned in a good condition, bond claim forms will be sent out as soon as possible to the forwarding address you have supplied. You will need to fill in your bank account details, sign the form and send it back to us and we then forward it onto the RTBA (Residential Tenancies Bond Authority) for your bond to be processed. In the event there is more to do at the property, you will be given the opportunity to return, or we will arrange tradespeople to attend on your behalf and have the invoice amount deducted from your bond.